In 2019, the employment of travel agents rose by 2.3%. Even during the pandemic, travel agents continue to be in high demand. The year 2021 will be no different for this industry.
Read on to learn about why travel agents will be trending in 2021 and how to leverage them for your hotel.
Travel in 2021
Because 2020 was a time of uncertainty, many travelers are less likely to go anywhere without having travel agents on their side. Many have gone through the pain of managing a travel disruption on their own and needing to change a trip. In this case, especially, it is beneficial to have a travel agent helping out.
The COVID-19 pandemic actually showed how critical travel agents are for those planning trips. If you planned a trip in 2020 without a travel agent, the trip most likely didn’t pan out the way you wanted it to.
As quarantine rules continue to change, it is important to know someone in the industry who can inform you of new rules. As they become the main source of knowledge, a hotel business should partner with them. With a travel agent connection, the hospitality industry is more likely to bring in customers amid the COVID-19 pandemic.
They can ensure a great customer experience. They can provide travel inspiration, good deals, updates on the most recent safety and health standards, and news on health policies in a variety of locations. If a disruption occurs, they can rebook your trip with swiftness.
Because of the vaccine, we should see a rise in traveling in 2021 compared to 2020. To persuade travelers to come to your hotel, work with a travel agent.
Trip Personalization
Consumers expect their trip to be more personalized. A hotel business may have many personalization options but no one to push those options to the public. By collaborating with a travel agent, travelers will learn that your hotel has a lot to offer them.
Travel agents can act as a marketing technique for your business. When people want information about your hotel, a travel agent can tell potential customers what they want to hear. They can also keep in touch with those thinking about visiting your hotel.
Considering personalization services is key as a hotel owner. Travel agents can use personalization methods to get right to the point with a traveler.
While implementing these strategies, they can build personal relationships with customers. This encourages travelers to return for another visit later on.
Another way to make a traveler feel like their trip is more personalized is by connecting your hotel to an online travel agency. A lot of travelers book hotels through agencies instead of booking through a hotel. The continual success rate of these online travel agencies is why travel agents will continue to be a necessity for the future.
Connect With Travel Agents in 2021
If you want the customer experience of your hotel to always be excellent, you need a travel agent on your side. Connecting with travel agents in 2021 will boost your business. Using this guide can help you understand why you should leverage travel agents for your hotel.
For other advice on running your hotel, contact us today.